• Casino Host Job Description
• Casino Host Job Description

A casino host is employed by a casino to deliver services to gamblers to help ensure that they become loyal patrons.

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Nature of the work[edit]

A casino host will usually try their best to please patrons of their casino and will do their best to fulfill any reasonable requests their clients might have. The casino host has the power to issue complimentary services (or 'comps') to players. Comps can range from complimentary meals, beverages, and show (concert or theater) tickets right up to full accommodation in a hotel casino. A casino host will develop a relationship with every level of gambler, from first-timers playing quarter slots to high-profile multimillion-dollar gamblers (a high roller).

The Casino Host is responsible for the maintenance of current database customers by providing exceptional guest service to maintain. 4 weeks ago Casino Host - VIP Services - JOB FAIR ON. What Do Casino Hosts Do? Greet guests on the casino floor to foster rapport with familiar guests and establish customer loyalty among new ones. Coordinate special functions and attend off-property events as a representative of the casino. Assist guests with reservations or requests. Develop customer.

Comps issued by hosts vary greatly and can be anything from a free buffet coupon, overnight hotel accommodation and upgrade, or entertainment tickets, to luxurious villas and private charter flights to the casino. The level and issuance of these comps by the host is done using mathematical formulas that calculate a player's theoretical loss (also known as 'ADT' for average daily theoretical, or 'theo'), based on wager size, session length, and the house edge of the game. Based on this formula, the host will be authorized to re-invest a percentage of the house's theoretical win back into the player by issuing freebies with the aim of building a loyal relationship with the player.^[1]

Position in a casino[edit]

The casino host reports directly to the marketing managers in most casinos. The casino host is the member of management that has the most contact with players and patrons.^[2] The job of a casino host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared both among other hosts within the casino as well as with those at competing casinos.

In arts, entertainment, and media[edit]

Casino Host Job Description

• Deke Castleman's non-fiction book, Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr, focus on a prominent Las Vegas casino host.^[3]
• The TV series Las Vegas has a main character, Samantha Jane 'Sam' Marquez, who is a casino host.

References[edit]

1. ^'Casino Hosts Las Vegas - Explanation & Overview of Host Duties'. VegasGuy.com. Retrieved 2017-03-13.
2. ^'sagame66'. Retrieved 8 February 2019.
3. ^Castleman, Deke (July 31, 2004). Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr (Hardcover ed.). Huntington Press.

External links[edit]

• 'Meeting a Casino Host'. About.com.

Further reading[edit]

• Kaplan, Michael (August 6, 2016). 'Confessions of the Man Who Wins Big When You Lose It All in Vegas'. Thrillest.
• 'Employment - LAS VEGAS JOBS: Casino Host'. Review Journal.
• 'Learning about the job of a Casino Host'. Casino City Times.

One of the most important members of the casino staff you will meet is the casino host. Establishing a good relationship with a host can save you hundreds of dollars. The job of a casino host is to cultivate relationships with players who will become loyal patrons to the establishment. The casino host has the authority to issue comps to players. Comps can range from free meals and show tickets up to full room and beverage.

The casino host reports directly to the marketing managers in most casinos. Marketing managers are constantly trying new ways to bring patrons into the casino. The host can help keep them coming back by assuring their needs are met while they are playing there. Casino hosts are outgoing and friendly individuals. They will try to accommodate the player's reasonable requests for comps. If you don't qualify for a particular comp they can suggest an alternative or let you know what you need to qualify for the comp you are requesting. They want to please the player but they also must be accountable to their bosses in the marketing department. A casino host also must have business sense and the ability to make difficult decisions involving the issuing of credit and the disbursement of comps.

Contact the Host

Meeting a casino host is not difficult. You can talk to a host on the phone before you check into a casino or you can meet them once you are there. If you are planning to stay at a new casino you should call and ask to speak to a casino host before making your reservations. Introduce yourself and tell them you are planning to book a room and would like to inquire about their qualifications for the casino rate. You can tell the host what games or machines you play and what your usual betting levels are. In most cases, you can qualify for casino rate up front. The casino host can usually book the room at that time. You then get their name and tell them you look forward to meeting them upon arrival.

The most important thing you must do before dealing with a host in the casino is to make sure your play is getting rated. This means joining the player's club and using your card if you play the machines. Table game players will need to ask the pit boss to rate their play. If you are playing a table game you can tell the pit boss you would like to speak to a casino host.

How to Get What You Want

Once you meet the casino host, always introduce yourself. If you are looking for a comp you should ask the host if you qualify for a comp to the restaurant, show, or whatever else you are looking for. In the Frugal Gambler, Jean Scott states that by asking you are avoiding putting the host in an awkward situation if your play has not met the requirements for that particular comp.

If you have been staying at a casino, always make sure you contact a host before you check out. You may have enough play to qualify for free nights or at least a reduced rate. Many players who feel they didn't have much play are surprised to find out that they qualified for a free room. You don't know unless you ask!

Casino Host Job Description

Ask is what you should do. Never demand a comp of feel you should get something for nothing. The hosts will do their best to make your stay a pleasant one but they must be accountable to their bosses. Also, you should never abuse a comp. Some players will look at a restaurant comp as an invitation to order everything on the menu whether they want it or not. Don't be a pig. It will only come back to haunt you when you ask for a comp in the future.

Say Thank You

Finally, remember that a host is a person with feelings. All of us like to be appreciated for our efforts. Be sure to thank your host for their hospitality. It's a nice gesture to send a written thank you note when you get home. You can even send a letter to the host's supervisor praising the fine job they do. Establishing a good relationship with a casino host can make your visit to the casino even more enjoyable.